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FAQ

Tracking Your Order

You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package. All of our packages are shipped via USPS and can be tracked online at  www.usps.com, shipments may also be shipped through UPS and can be tracked online at www.ups.com or by phone at 1.800.PICK.UPS.

P.O. Box Addresses and APO's

Due to shipper restrictions, shipping is not available for P.O. Box addresses or APO's.

Out of Stock Items

Because we are a boutique, our inventory is very limited and exclusive. Envy My couture strives to provide our customers with the latest style trends therefore; we rarely reorder an item once it has sold out.  

Customer Service

In order for Envy My Couture to provide you with the best level of service, we have our customer service team available at CustomerService@envymycouture.com 

Exchange Policy

Envy My Couture honors merchandise exchanges and store credits on all full priced merchandise . All exchanges must be received within 14 business days of receiving the parcel. Merchandise must be in its original resell-able packaging, unworn, unsoiled, unwashed and with all tags attached.  Please note that our team will inspect all return merchandise before issuing exchanges or credits. Envy My Couture reserves the right to refuse merchandise if it does not meet the following conditions,  Customer will be notified via email if your items is not suitable for a return.  

NON-RETURNABLE ITEMS

The following items are non-returnable so please choose carefully. Credit will not be issued for the following:

All sale items
Jewelry